Six dimensions

According to the report "Crossing the quality chasm" from 2001, there are six dimensions of quality. These dimensions represent characteristics of how health care should be and what areas to focus on when improving it. Safe - make no harm Effective - evidence-based care Patient-centered - individual responsive and respectful care Timely - access and system responsiveness... Continue Reading →

From good to great

Oh dear, what have I done? Today´s lesson is nothing less than an understanding of the impossible thing I´m about to do. How on earth am I going to measure patient satisfaction during endoscopic procedures? My ambition is to achieve a standard for measuring patient satisfaction in the name of quality assurance and by that create... Continue Reading →

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