Wait a minute…

Yesterday I thought a lot of patient experience vs patient satisfaction and I felt I was going in circles - round and round and round. Made me dizzy! Today, I come to think of it again... The thing is, I think I got it... Funny enough, it was my dysfunctional marriage (2017) that gave me... Continue Reading →

Six dimensions

According to the report "Crossing the quality chasm" from 2001, there are six dimensions of quality. These dimensions represent characteristics of how health care should be and what areas to focus on when improving it. Safe - make no harm Effective - evidence-based care Patient-centered - individual responsive and respectful care Timely - access and system responsiveness... Continue Reading →

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